Effective Branch Management Certificate Program

at Karachi, Lahore, Rawalpindi and Peshawar

The Branch Manager of any bank or non-banking financial institution is the key person who practically operates as Chief Executive Officer of this relatively small organization. Although their powers and responsibilities are limited, yet they have to deal in multi-dimensional fields, take crucial decisions and are also accountable for the results. Some time back, the IBP Council, headed by Governor, State Bank of Pakistan, desired us to design a focused and high value Certificate Course for the branch managers enabling them to develop their knowledge, skills and attitude for the benefit of their organization and industry as a whole. In line with this decision  a broad course outline was developed by IBP and was circulated among all stakeholders for their views and suggestions. This generated an overwhelmingly positive response from the industry.

The program was offered simultaneously at four centres – Karachi, Lahore, Rawalpindi and Peshawar. So far eight cycles of this program have been completed. They were attended by 745 managers of 26 different banks. Based on our experience and the feedback received from the banks, resource persons, co-ordinators and participants, we are launching the ninth program from July 29, 2009. It has been completely revamped and will be held simultaneously at Karachi, Lahore, Rawalpindi and Peshawar. The key features of this program are summarized on the attached sheet. At the end of the program certificates will be issued to the participants who will have:

i)        Attended atleast 75% sessions

ii)       Appeared in two hourly tests and comprehensive test at the end of the program

iii)     Submitted Business Plan of their branch/department as per guidelines which will be provided to them.

iv)     Obtained overall at least 50% marks in the tests and business plan

We have pleasure in inviting nominations from your bank for participation in this high value program at all the four stations mentioned above. It would be appreciable if the nominations are made from amongst those of the Branch Managers or potential Branch Managers who are comparatively young and have adequate years of service left to transfer the benefits of training to the bank. The fee for participation in each course is  Rs 27,500/- per participant.

High-Value Certificate Course Series

Effective Branch Management

Duration &    Schedule	3-week
Timings	09:00 a.m. to 02:00 p.m.
Target Group	Existing and potential branch managers
Concurrent Program at	Karachi, Lahore, Rawalpindi and Peshawar
Group Size	A group of 25 to 30 participants from banks and financial institutions
Pre-requisite	Minimum qualification : Graduation Experience                    : 5 years or more
Contents	15 modules covering knowledge, skills and attitude desirable for the person operating as CEO of the branch:   Module–I Branch – A Strategic Business Unit Module–II Resources – Financial, Human, Physical Module–III Branch – Organization, Management and Internal Control Module–IV Regulatory Framework and Compliance Module–V Institutional objective, target, preference, rules & regulations Module–VI Banking Products and Services Module-VII Competitors; Strengths and Weaknesses Module-VIII Services, delivery, customer care and CRM Module-IX Branch; Productivity and Profitability Module-X Human Resource Management Module-XI Planning, Budgeting and Control Module-XII Electronic Banking Risk & Mitigates Module-XIII Physical security, prevention of fraud Module-XIV Leadership & Personality Traits Module-XV Innovative Financing
Total Academic Hours	90 hours
Methodology	A combination of class room instructions, case studies, group work, presentations, role playing, videos, brain storming and assignments
Faculty	A team of quality trainers, practicing professionals and academia.
Guest Speakers	Prominent and successful branch managers from local and foreign banks would be invited to share their experience and knowledge.
Terminal Achievement	Every participant will be required to develop a business plan for his/her branch with detailed set of recommendations for improvements.
Testing Methodology	On completion of each week of study a test would be conducted to ascertain the progress and effectiveness of the program. Each test will carry 20% weightage in overall assessment. A comprehensive test will be organized at the end of the program with 40% weightage. The terminal paper or report will carry 20% weightage.
Program Management	A Program Co-ordinator would be designated for this course who will steer the program under the continuous guidance from IBP management.
Certificate Award	Those qualifying through the testing mechanism will be eligible to receive Certificates and Awards at the annual prize function of the IBP. Overall 50% marks and 75% attendance is essential to qualify for the award of certificate.
Course Fee	All inclusive participation fee is Rs 27,500/- per person. This includes the three weeks training by the leading specialists, group work, exercises, training material, photocopying, testing, certification, lunches & teas etc.